I do not have a balance but I am unable to check out items in Libby or CloudLibrary

Although we are a late fine-free system, there are sometimes hiccups with our vendor apps. If an item is still out and has been renewed more than 2 times, and is starting the countdown to being charged as a lost item, these apps may flag your account as having an overdue item. 

We are still working to address this problem. If you run into this issue, you can either:

  • Return the item to remove the block
  • Contact a branch about renewing the item to release the block